Overview
Provides processing and delivery support to clients and service providers. Ensure that all packages are delivered to our clients successfully. Uses various internal and external tools to improve the efficiency and accuracy of the fulfillment centers.
Responsibilities
- Resolves processing and delivery concerns from clients and service providers via phone, chat, and email.
- Completes daily reprint audit and uploads the documentation to the internal audit dashboard.
- Researches missing proof of delivery daily. Confirms accuracy of information with vendors and communicates updates and guidance to service providers.
- Researches and communicates information regarding fulfillment alerts submitted through the Logistics PowerApp.
- Coordinates eChecks processing with client and service providers.
- Processes billing adjustments.
- Assists in the execution of strategic logistics projects.
- Performs other duties as assigned.
Qualifications
- H.S. Diploma - Required
- 2 years of experience in Related field.
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $13.69-$21.51 an hour. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Live the Paychex Values
What's in it for you?
- We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
- We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
- We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
- We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
- We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.