With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

Required Qualifications:
We are looking for candidates with 3 - 8 years of experience and strong communication skills. Below are the key skill requirements we’re targeting, specifically in the Azure Identity / Microsoft Entra

Azure Identity – Skill Requirements
Strong foundational knowledge including Active Directory(AD), Azure Active Directory(AAD), Microsoft Entra ID, and hybrid identity models
Experience with authentication and authorization concepts, including:Single Sign-On (SSO), Seamless SSOMulti-Factor Authentication (MFA) / Password less authentication
Conditional Access Policies, Identity ProtectionHands-on exposure to Azure AD Connect, Hybrid Identity configuration, and troubleshooting account mgmt/authentication/sync issuesUnderstanding of Azure AD Cloud Sync, Azure AD App Proxy, ADFS&WAP, Device Registration, Azure AD B2B, Azure AD B2C, Verified ID Related to Azure B2C , PTA, PHS
Working knowledge of Cloud Device Identity, Strong Auth Methods, FIDO2, Windows Hello for Business (WHFB), Modern Authentication flowsUnderstanding of ADAL/MSAL client experiences, Microsoft Graph
Working Knowledge of Device Registration, Desktop sign-in experiences, Enterprise Applications, App registration, Consent,Application integration with Azure AD
Understanding of identity federation technologies (ADFS, SAML, OAuth, OpenID Connect)Ability to analyze and troubleshoot login failures, token issues, and account lockout scenarios.Knowledge of RBAC (Role-Based Access Control) and Good coding/ software development skills are a plus
Knowledge of PKI and Authentication protocols
Comfortable with PowerShell scripting and commands

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.