Digital Solution Specialists
Microsoft
Customer Service
Posted on Sep 26, 2025
Digital Solution Specialists
Shanghai, China
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Date posted
Sep 26, 2025
Job number
1883770
Work site
3 days / week in-office
Travel
0-25 %
Role type
Individual Contributor
Profession
Digital Sales and Solutions
Discipline
Digital Solution Area Specialists
Employment type
Full-Time
Overview
Grow Cloud & AI Sales in the territory:
- Drive Azure Solution Plays: win customer projects to Migrate & Modernize their Estate, Unify Data Platform and Innovate with AI Apps and Agents; securely, leveraging digital tools and signals to uncover new contacts and new workloads
- Build and accelerate pipeline: lead Cloud & AI account/territory plans, leverage sales programs and tools (IAP, LXP, Checklists, etc.) to exceed ACR forecast
- Orchestrate the Cloud & AI sales motions across AE, Solution Engineer, Customer Success Unit & partners
- Drive MACC and Unified Support penetration in majors growth accounts
Technical Intensity:
- Conduct demos, architecture whiteboarding and utilize gold standard accelerators
- Develop knowledge (L200) across the Cloud & AI technology stack:
oInfrastructure: Virtualization, App Mod / Containerization, IT Ops, migration strategies (Windows/SQL/.Net, Linux/PGSQL/Java, SAP, Oracle, VMWare).
oAI Apps: Cloud native Apps, AI models, AI/ML frameworks, data handling.
oAnalytics platforms: Real time, BI, Data platform modernization, data governance
Scope the POCs and engage SE with clear criteria to get customer’s commitment
Azure Business & Industry Expert:
- Inspire customer with relevant demos and repeatable IP, based on deep understanding of industry challenges and regulatory requirements
Co-Sell with Partners
- Grow partner-shared pipeline and enable customer purchase through the Azure Marketplace
Qualifications
Required/minimum qualifications
Bachelor's Degree in Information Technology, Business Administration, or related field AND 3+ years of technology-related sales or account management experience OR 4+ years of technology-related sales or account management experience.
Additional or preferred qualifications
Bachelor's Degree in Information Technology, Business Administration, or related field AND 4+ years of technology-related sales or account management experience OR 5+ years of technology-related sales or account management experience.
2+ years of solution sales or consulting services sales experience
Responsibilities
Sales Excellence
Manages the end-to-end business of the assigned territory; conducts forecasting for accounts and develops a portfolio and territory plan to drive intentional selling aligned with strategic priorities.
Collaborates with partners and resources and leverages customer insights or industry knowledge; contributes to exploring business and emerging opportunities to optimize the portfolio and support customer innovation.
Participates in rhythm-of-business (ROB) meetings to review and plan for accounts in the assigned territory.
Reviews feedback report and coaches others on ensuring customer/partner satisfaction and decreasing dissatisfaction by establishing recovery action plans to improve clients' overall experience; manages and/or orchestrates sales and delivery success through the account team and pursuit team.
Sales Execution
Identifies customer business needs and technical readiness; collaborates with internal teams, partners, and services to propose prioritized solutions that align with customers' needs; leverages the value propositions to communicate business impact of proposed solutions.
Implements strategies to help accelerate the closing of deals in collaboration with other team members; implements close plans (e.g., how to map timeline, engage the customer, get customer buy in and commitment) to de-risk and drive predictable deal closure.
Engages in conversations with customers to introduce how other workloads could enable digital transformation areas that is aligned with the customer's industry; has a fundamental understanding of customers' business to initiate conversations with customers on digital transformation in a single solution area, in collaboration with partners and services; shares learning on digital transformation through seminars, workshops, Webinars, and direct engagement.
Develops an understanding of external stakeholders' mapping, including who the decision makers and influencers are; participates with account teams (e.g., Account Executives) in communication with business or subject matter decision makers at the customer's/partner's business.
Identifies opportunities to drive consumption and grow business with existing customers by initiating conversations, providing demos or quotes, and collaborating with partners or internal teams (e.g., Technical Sales Professionals, global black belts [GBBs]); for licensing transactions and project engagements, ensures rapid and robust deployment plan at point of sale that is validated by services and partners; identifies, articulates, and facilitates the removal of blockers to consumption by partnering with internal and external stakeholders.
Collaborates with team members to discover new opportunities; drives incremental revenue growth through personal campaigns (e.g., portfolio analysis) or internal sources (e.g., marketing, account teams); collaborates with account teams, partners, or services to track, qualify, and expand new opportunities; collaborates with other teams (e.g., account teams) and services to build pipeline; interfaces with customers and builds relationships via social selling; applies Microsoft's sales process (MSP) to determine the quality of the opportunity and whether to proceed.
Scaling and Collaboration
Applies the orchestration model to support deal closure by identifying and aligning internal stakeholders and leveraging relationships with partners.
Collaborates with One Commercial Partner (OCP) and with a network of partners to cross-sell, up-sell, and co-sell products, solutions and services; identifies new partners by researching and discussing with partners on customer scenarios; develops joint proposals and consumption plans with partners; implements partner strategies to scale the business.
Technical Expertise
Researches competitor products, solutions, and/or services and collaborates with the "compete" global black belts (GBBs) to implement strategies to position Microsoft against competitors in customer communication.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.