Digital Sales Specialist - Unified Support

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We’re seeking a strategic, customer-focused professional who can build trust and credibility with executives and decision-makers by addressing both business and technical needs. This role requires someone who can initiate impactful conversations around digital transformation and identify opportunities to drive optimization and digitalization across industries.

You’ll be responsible for orchestrating extended virtual teams, aligning priorities, and ensuring all stakeholders are working toward common goals. Your ability to plan ahead, assess risks, and prioritize accounts based on customer needs and growth potential will be key.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required/minimum qualifications

• Bachelor's Degree
• 3+ years of sales experience in both cold calling and account management.
• 3+ year of experience in cross-functional collaboration with multiple team members and stakeholders.
• Able to communicate well in both English and Spanish in written and spoken form.

• Builds trust and credibility with executives, decision makers to address business and technical needs.
• Develops a comprehensive understanding of customer industry and identifies opportunities to drive optimization and digitalization solutions. Initiates conversations with customers on digital transformation.
• Coordinates with extended virtual teams and holds team accountable for executing customer needs.
• Sets priorities, focus, and resources and strengthens operations, ensuring that the extended virtual team and other stakeholders are working toward common goals.
• Plans ahead to determine order of priority for action on accounts based on customer needs, sales-generating importance, growth opportunity and assessment of risks.
• Orchestrates others to anticipate issues on customer satisfaction, determine the root cause of problems, remove blockers, and establish recovery action plans as need to improve customers' overall experience.
• Orchestrates extended virtual teams and key stakeholders to engage decision makers of assigned accounts.
• Articulates Microsoft's value proposition aligned to customer's business objectives.
• Develops strategies to secure buy in and execution of plans and aims to identify new opportunities within assigned accounts.
• Implements strategies to engage stakeholders and sells opportunities and usage of Microsoft solutions.