Technical Operations Engineer

corporate_fareGoogleplaceDublin, Ireland

Minimum qualifications:

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
  
• Experience troubleshooting issues for two or more operating systems (i.e., Linux, Mac, Windows desktop environments).
  
• Experience troubleshooting with applications and in a networked environment.
  
• Experience with scripting languages (i.e., Python).
  

Preferred qualifications:

• Effective customer service, organizational, prioritization, multitasking, communication, and leadership skills.
  
• Ability to travel as needed.
  

About the job

Googlers around the world rely on the stability and security of our Corporate Platforms in order to get their jobs done. As an Operations Manager with the group responsible for all of Google’s internal operating systems, you will be part of a global leadership team that creates tomorrow’s technology solutions today, then puts those solutions in the hands of Google employees around the globe.

You are an inspirational leader with experience recruiting, developing and guiding a talented team of engineering and operations professionals. You will bring a passion for pushing the edge of technology, and use that passion to facilitate large-scale enterprise adoption of cloud-based computing and mobile technologies. You have a solid technical foundation and the flexibility, talent and aptitude to learn new technologies and lead a variety of projects and teams across the organization.Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

• Provide remote and direct user support that includes root cause analysis of IT issues on multiple technologies and platforms, including hardware, software, tools, services, networks, and integrated video and audio conferencing equipment.
• Use insights gained through direct support to advocate for users, working with partner teams to identify problematic user journeys and prioritize solutions.
• Partner with and lead peers, vendors, and other technical support teams to coordinate the troubleshooting process and resolution for incidents and problems in a timely manner.
• Act as an escalation point for particular regions, areas of expertise or technical support channels.
• Develop scripts, tools, processes, or solutions to proactively prevent problems, improve user productivity and automate recurring tasks as part of longer term and global service improvements.