Join our dynamic Margin Services team and play a pivotal role in proactively enhancing the Client Experience for a diverse portfolio of Buy-side Derivatives Firms.

As a Margin Services Operations Service Delivery Associate within the Margin Services Operations Service Delivery team, you will have the opportunity to promote strategic initiatives that shape the future of our business and contribute to the success of our Global Operations. You will collaborate with stakeholders across Securities Services to maintain high standards of operational service levels for the Margin Services Business. Your responsibilities will include managing client queries related to the end-to-end Margin Services function and proactively monitoring and maintaining operational service levels. You will own operational escalations from identification through to remediation and utilize available data to provide meaningful analysis to clients, highlighting areas for improvement within their operating model.

Job responsibilities:

• Manage incoming and outgoing Client queries related to the end-to-end Margin Services function.
• Proactively monitor and maintain Operational Service Levels to Clients, owning Operational escalations from identification through to remediation.
• Utilise available data to provide meaningful data and analysis to Clients to highlight areas for improvement within their Operating Model.
• Partner with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops.
• Develop excellent networks of internal Stakeholders across the business.
• Contribute to the delivery of key workstreams, tasks, and projects across the OSD teams, collaborating cross-region and cross-function where required.
• Support Audit, Regulatory and Compliance deliverables; helping to drive action plans and deliverables as required.
• Co-ordinate team activities and prepare materials for Town Halls, Employee Recognition, and strategy working sessions.
• Collect and maintain internal resources and documentation on collaboration sites such as SharePoint.
• Participate in collaborative initiatives with team members and Management, looking for ways to continually simplify, improve, and add value to existing Operational processes.
• Provide reporting, analytical, communications and project support to MS Operations management.

Required qualifications, capabilities and skills:

• Strong verbal and written communication skills for clear Executive Messaging.
• Effective Client Management skills, and ability to deliver challenging messages.
• Excellent attention to detail and accuracy.
• Ability to understand complex models within the financial sphere.
• Problem-solving and data analysis.
• Strong time management skills, and ability to prioritise and work under pressure.
• Self-motivated, tenacious and able to work with high degree of independence.

Preferred qualifications, capabilities and skills:

• Experience within Collateral or Derivatives.

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J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

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J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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Enhance client experience and drive operational excellence in Margin Services.