Loan Servicing Analyst
Aumni
Job Description
Join a dynamic team making a real impact in the mortgage finance industry! Apply today to help deliver exceptional client service and operational excellence.
Job Summary
As a Loan Servicing Analyst in the Global Securitized Product team, you will balance accounts, manage client facilities, and ensure daily Service Level Agreements are met. You will resolve discrepancies, provide daily reports, and serve as the primary interface with Mortgage Finance customers.
Job responsibilities
- Process customer funding / paydown requests
- Balance customer funding and operating accounts
- Perform warehouse facility maintenance (haircuts, transfer, etc.) and facilitate training for new application users
- Report and research as well as review and approve cash flows
- Ensure the accurate and timely escalation and resolution of all inquiries and demonstrate adaptability, which may require working past shift based on business needs
- Utilize various technology/applications and analyze client disputes and offer solutions that fit both client and company needs
- Report on defects and enhancements to applications/processes
- Participate in application user acceptance testing
- Drive risk and control agenda and take personal ownership
- Prioritize and successfully manage workflow and escalate when required
- Read and analyse loan level activity with resolution
Required qualifications, capabilities, and skills
- Bachelor’s degree from an accredited university required
- 5+ years’ experience with accounting and collateral management
- Proven ability to work independently with excellent judgment
- Must have experience reading and interpreting loan documentation or related analytical experience dealing with documentation
- Extensive experience managing high volume workflow and account assignments to be in compliance with required SLA
- Extensive experience in the approval and release of required agency forms submitted by client
- Must be a team-oriented individual with excellent communication, interpersonal, and client service skills
- Self-reliant, requires minimal supervision
- Must be highly organized with ability to manage multiple competing priorities simultaneously
- Intermediate knowledge in performance metrics and client invoices
- Intermediate Excel and PowerPoint knowledge
Preferred qualifications, capabilities, and skills
- Experience communicating with clients over the phone highly preferred
Schedule – 100% in office Monday – Friday, 8:00am – 5:00pm (CST)
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
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