Program/Project Manager- Billing

Join our dynamic team as a Program/Project Manager, where you'll transform strategic visions into impactful results by driving data analytics, collaborating with billing partners, and crafting communication channels to ensure stakeholder buy-in. Leverage your expertise in financial services, strategy consulting, or technology to lead global initiatives, manage diverse teams, and integrate innovative solutions, all while fostering a culture of continuous learning and growth.

As a Program/Project Manager in Billing, you will be responsible for driving data analytics, coordinating with our billing partners to determine execution/planning approach, and constructing/delivering outbound communication channels to stakeholders to ensure buy-in & commitment. You will be part of a global team delivering key aspects of our strategic objectives, implementation & communication phases of the overall billing transformation program. You will also participate/support other program activities including driving business governance protocols with stakeholders, detailing and understanding business functions/process flows, sourcing & constructing MIS to support management forums, and agreeing implementation plans with operations, Product and technology partners related to project execution and milestone objectives.

Job responsibilities

• Work closely with global product functions across Securities Services to define the current process, system, and organizational landscape and identify key challenges and opportunities related to tactical and strategic billing solutions.
• Lead business governance forums to ensure new product implementations are compliant with service standards and supported with an agreed upon operating model.
• Mine and analyze data to identify trends and areas of opportunity (i.e.: business case development & confirmation) to help support recommendations for operational and technology improvements.
• Help develop and document front-to-back business process flows and business requirements (where necessary).
• Provide status updates to the broader team and senior managers via various billing forums.
• Provide communication & coordination of all change ensuring that the relevant business, operations, and technology stakeholders are engaged and that all issues and risks are identified and escalated.
• Lead the transformation of strategic plans into high-impact programs and projects, utilizing expertise in project management and strategic thinking to deliver results across various business units.
• Oversee the execution of programs, ensuring alignment with business strategy, effective risk mitigation, and timely delivery of commitments.
• Build, lead, and manage diverse teams, fostering an environment of continuous learning and growth, and effectively delegating tasks to ensure efficient and effective achievement of objectives.
• Engage with senior management and stakeholders, providing regular updates on program progress, and collaborating to resolve any arising issues.

Required qualifications, capabilities, and skills

• Seasoned experience in financial services, strategy/management consulting, operations, or technology, focusing on strategy, change, and project management.
• Previous experience with large strategic programs in Investment or Corporate Banking, or Management Consultancy.
• Expertise in data analysis for business or use case development, with strong Excel skills.
• Logical and structured approach to planning, problem-solving, and decision-making.
• Previous experience in Securities Services and strong risk and controls awareness.
• Effective presentation skills and advanced PowerPoint proficiency.
• Clear and confident communication skills, with the ability to influence stakeholders and engage with senior management.
• Ability to work under pressure and achieve project milestones within deadlines.
• Proven leadership in managing complex programs or projects, with 7+ years of relevant experience.
• Proficiency in data analytics, interpreting models, and providing insights for program execution.
• Experience in conflict management, facilitating discussions, and creating collaborative solutions.

Preferred qualifications, capabilities, and skills

• Integrate artificial intelligence solutions to enhance project outcomes and drive data-driven decision-making.
• Implement automation to streamline project workflows and increase operational efficiency.
• Foster a culture of innovation by encouraging creative problem-solving and the adoption of new technologies.
• Mentor team members to support their professional growth and enhance project management capabilities.