Loan Servicing Specialist IV - CMM
Aumni
Loan Servicing Specialist IV - CMM
Job Information
- Job Identification 210641245
- Job Category Lending Services
- Business Unit Commercial & Investment Bank
- Posting Date 07/10/2025, 05:26 AM
- Locations 131 S Dearborn St, Chicago, IL, 60603, US
- Job Schedule Full time
- Job Shift Day
- Base Pay/Salary Chicago,IL $26.39-$36.05
Job Description
Join our dynamic team as a Loan Servicing Specialist IV and make impactful changes in loan servicing processes!
Job Summary: As a Loan Servicing Specialist IV in the Centralized Money Movement Team, you will process high complexity loan transactions, ensuring system integrity and contributing to team success through productivity, quality, and customer satisfaction.
Job Responsibilities:
- Create PDF batch work for quality control and document repositories.
- Enter customer and loan details into the loan system.
- Process wires, draws, payments, and maintenance transactions.
- Identify inaccurate, incomplete, or missing information on transactions.
- Minimize credit and business risk through compliance awareness.
- Participate in projects and working groups as required.
- Review and complete escalated requests.
- Exercise judgment, discretion, and prioritization.
- Understand and follow bank policy and established procedures.
- Provide exceptional customer service, including calculating interest and fee accruals.
- Maintain prompt communication with business partners on request status.
Required Qualifications, Capabilities, and Skills:
- Completion of High Value Business Entitlements (HBVE) background checks.
- Bachelor’s degree in Accounting, Business, or Finance.
- 4 years of loan operations or quality control experience.
- Proficiency in Microsoft Office applications.
- Adaptability to internal tracking systems.
- Knowledge of ACBS and/or Loan IQ.
- Understanding of US Dollar and Foreign Currency Loans.
- Working knowledge of legal/credit documents.
- Ability to interpret standard reports and forms.
- Excellent communication skills.
- Exceptional customer service skills.
Preferred Qualifications, Capabilities, and Skills:
- Experience with WLS Flow team as a Loan Servicing Specialist III.
- Ability to adapt to internal tracking and monitoring systems.
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
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