JPMorgan Chase is a leading global financial services firm with assets of $1.1 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. Under the JPMorgan, Chase and Bank One brands, the firm serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients.

As a Client Service Account Manager within Corporate and Investment Banking, you will contribute as a part of a team or segment involved in several activities to support our service offerings including:

• Represent Commercial Banking-Manila with onshore stakeholders
• Coordinate and handle escalations coming from the clients with internal organizations
• Work with internal groups and segments to ensure compliance in the agreed Key Performance Indicators
• Manage clients’ and stakeholders’ expectations to ensure full delivery of services

Job responsibilities:

• Develop, maintain, and broaden partnerships with internal and external Clients
• Understand Clients’ business to predict their needs and provide appropriate solutions to become a trusted adviser
• Promote use of self-service tools to reduce number of Client enquiries
• Analyze payment and associated activities in order to identify efficiencies
• Identify opportunities for product development and enhancement, and escalate potential risk associated with Client activities
• Close collaboration with Service teams Globally to assist with proactive client support initiatives and analysis
• Provide support to Service teams in the preparation of documentation, mandate reviews, client communications and metrics for clients

Required qualifications, capabilities and skills:

• Minimum of 3 years of experience in Client Service or Relationship Management
• Excellent verbal and written communication skills
• Attention to detail and accuracy is an essential requirement as there are a number of varied processes that are undertaken across the group, adaptability and flexibility are also key skills for this role
• Ability to work to deadlines and good time management skills are required as the team have a number of production tasks set at specific times of the day and the deadlines must be adhered to and controls exercised as documented in procedures
• Act with a high sense of urgency and integrity
• Work effectively with a team and self sufficient
• Ability to develop and mobilize internal networks and resources

Preferred qualifications, capabilities and skills:

• A full working knowledge of NYDDA, MCAS, FTS, PRPC & TLM would be an advantage
• An understanding of Treasury Services products, processes and risk policies would be advantageous