Description

Are you a technical leader who thrives on keeping complex systems running seamlessly — and is genuinely obsessed with delivering an exceptional experience for the people who depend on them?

As the Manager for the Zappos and Shopbop Performance, Infrastructure, Edge Excellence team, you'll lead a distributed team of 8–10 engineers across Las Vegas, Madison (WI), and New York City, ensuring the IT infrastructure and network systems that power two e-commerce brands stay fast, reliable, and ready for what's next. From corporate office technology to studio production environments, your team supports the complex, interconnected systems that employees and customers count on every day — and you take that responsibility seriously.

You'll own the strategy and execution behind network infrastructure, cloud services, audio/visual systems, and end-user computing, while partnering closely with Amazon IT teams to drive automation, reduce operational overhead, and raise the bar on service delivery. Whether you're resolving a critical infrastructure issue or building long-term resilience into your systems, you lead with a customer-first mindset — because when your team wins, millions of customers and the employees who serve them win too.


Key job responsibilities
Team Leadership & Development

Hire, onboard, mentor, and develop a team of 8–10 IT professionals — including IT Support Engineers, Systems Engineers, and Network Engineers — distributed across Las Vegas, Madison (WI), and New York City
Establish clear performance standards, KPIs, and SLAs to drive accountability, service quality, and continuous improvement across the team
Foster a culture of ownership, where every engineer takes full responsibility for the systems, incidents, and customer experiences under their care
Network & Systems Engineering

Edge Optimization Engineering
Develop and deliver against our CDN strategy to drive reliable uptime for our E-Commerce sites
Build tooling to support cross cutting initiatives, such as SEO and cookie management
Drive best practices for the broader organization in the domains of performance, cost, and
availability

Network & Systems Engineering
Own and manage network infrastructure (Cisco-based environments), maintaining 99.99% uptime across all managed sites
Oversee Server environments to support our physical sites, including authentication,
network storage,, Active Directory/ADFS infrastructure, and cloud-based systems

IT Operations & Service Delivery

Own end-to-end incident management — from triage and on-call response to resolution and post-incident review
Develop and maintain IT procedures and operational processes
Manage equipment and asset inventory across multiple sites
Support Mac and PC device management programs across all locations

Collaborate with Amazon IT teams to align on enterprise policies/standards and identify opportunities for automation, tooling improvements, and operational efficiency
Lead network and IT site expansions, infrastructure builds, and technology migrations
Drive adoption of AI-powered tools and automation to elevate IT service delivery
Create comprehensive documentation and knowledge management systems to support team scalability

Travel

Conduct regular site visits to Las Vegas and New York to assess infrastructure health, team performance, and operational needs

A day in the life
No two days look exactly the same — and that's part of what makes it exciting.

You might start your morning triaging overnight alerts and syncing with on-call engineers in New York and Las Vegas. By mid-morning, you're planning AV infrastructure with Studio Operations in Madison, then aligning with Amazon IT on a cloud migration. Your customers are Zappos and Shopbop employees — merchandisers, photographers, and corporate teams who depend on reliable technology daily. Afternoons bring SLA reviews, 1:1s, and vendor discussions. Every day, you're solving for reliability, speed, and scale across two fast-moving e-commerce brands.