Description

Amazon is seeking a detail-oriented and customer-focused professional to join the Corporate Cards and Expense Reimbursements team within Finance Operations. This individual will serve as a key contributor handling employee expense queries, ensuring policy compliance, and delivering timely resolutions through established procedures and SIM-T workflows.

Key job responsibilities

Handle expense rejection queries, policy queries, payment enquiries, and expense submission-related queries via SIM-T within defined SLAs
Review expense reports and corporate card transactions for compliance with Amazon's Travel & Expense policy using established SOPs and procedures
Resolve candidate/termed employee queries related to expense reports following documented workflows
Apply Amazon's reimbursement guidelines, corporate card usage policies, and Business Code of Conduct in day-to-day operations
Troubleshoot issues using available documentation and escalate when actions deviate from established procedures
Communicate clearly and concisely through verbal and written communication
Contribute to maintaining team metrics
Implement process improvements.
Support team members through knowledge sharing on established processes