Description

Are you looking for an opportunity to create a substantial impact on business profitability? The ROW Recommerce PMO role at Amazon's Fulfillment Centers (FCs) can provide that opportunity. This role focuses on maximizing value recovery from customer returned units in MENA region through refurbishment and Amazon Resale in close collaboration with the India Recommerce teams, while driving program excellence across Rest of World (RoW) markets.
At Amazon, we're working relentlessly to be the most customer-centric company on earth. Our ROW Recommerce team drives innovation while continuously improving operations across multiple geographies. To get there, we need exceptionally talented, bright, and driven people who can navigate complex stakeholder landscapes and drive results.
In this role, you will be responsible for three key areas:
1. Implementing incremental value recovery capabilities in MENA region FCs
2. Developing strategic program partnerships with India Recommerce teams
3. Leading PMO functions for ROW recommerce initiatives
To be successful, you will need excellent communication, negotiation, and influencing skills to drive consensus across multiple stakeholders and geographies. While operating in FC operations, you will interface with Engineering, Business, Stores, Category, Finance, Procurement, Data Science, and Returns teams to identify and execute solutions that improve recovery rates and standardize processes.
This role offers an exciting opportunity to shape the future of recommerce operations across multiple geographies while working with diverse teams in a fast-paced, innovative environment. The successful candidate will be motivated, optimistic, and agile, with strong time management skills and the ability to thrive in ambiguous situations.


Key job responsibilities
• Deep dive and analyze operational data to identify root causes for value loss at FC Customer Returns (CRET) processes across MENA region
• Develop and implement solutions to address identified challenges, track impact and ensure scalability
• Drive standardization of metrics, processes, and SOPs across MENA and RoW markets related to value recovery
• Build and maintain strategic partnerships with India Recommerce teams to leverage synergies and best practices
• Develop deep subject matter expertise in recommerce operations and value recovery
• Drive product and/or process solutions to improve value recovery and implement them in FCs
• Lead program governance and reporting for ROW recommerce initiatives