Description

The Recruiting Operations Center (ROC) is seeking a Senior Product Manager (Non-Technical) to own and drive the vision, strategy, and delivery of ideal-state process and technical solutions that enable global Amazon University Talent Acquisition (AUTA) hiring.

This role serves as the strategic business owner for a specific stage of the AUTA recruitment lifecycle, partnering closely with recruiting teams, business customers, and technical teams to define and champion ideal-state workflows that identify where process and technology changes are needed. You will work with these seem stakeholders to translate these visions into clear use cases, prioritized requirements, and scalable solutions — while ensuring the needs of multiple personas (business customers, candidates, and recruiters) remain at the center of every decision.

You will shape roadmap direction and influence delivery by providing data-driven business context, ensuring AUTA's specific needs are met, while proactively identifying and collaborating on solutions that could benefit all of Amazon recruitment. While you do not directly own technical product delivery, you are accountable for driving the lifecycle forward at every stage — and through that accountability, responsible for delivering the right outcomes. You will develop your voice as a customer by actively gathering and synthesizing inputs from recruiters, candidates, business stakeholders, and subject-matter experts, ensuring the needs of all personas are represented in every decision. You will ensure the vision is defined, the right business cases are built, and that delivery stays anchored to those needs, even when the work is carried out by others. Your responsibilities span the full product lifecycle — from vision definition and business case development through metrics monitoring and change management — requiring both strategic thinking and operational excellence. You will guide initiatives from early discovery through launch readiness, balancing immediate business needs with long-term operational scalability.

Success in this role requires exceptional written and verbal communication skills, strong influence, and structured thinking. You must be able to craft compelling narratives for senior leadership and stakeholders, facilitate complex discussions across diverse stakeholder groups, and drive clarity across multiple product teams without direct authority. You should be comfortable operating in ambiguity, translating complex business needs into actionable requirements, maintaining momentum across interdependent workstreams, and balancing competing priorities while keeping the needs of multiple customer personas at the center of every decision.

Key job responsibilities
Define and champion the product vision for AUTA experience domains, working across technical, program, and recruiting teams to align on a shared direction that serves the full range of personas — business customers, candidates, and recruiters.

Develop your voice as a customer by actively gathering and synthesizing inputs from customers and subject-matter experts.

Using those insights, act as the business owner for AUTA product and process domains — designing ideal-state workflows, standardizing processes, and translating diverse needs into clear business use cases, prioritized technical requirements, and compelling narratives for senior leadership.

Use best practices and mechanisms to keep stakeholders aligned on expectations, progress, and delivery timelines; drive crisp decisions, clear blockers, and escalate appropriately to maintain momentum.

Define, monitor, and ensure solutions improve key success metrics (KPIs); apply rigorous analytics to identify anomalies and ensure decisions reflect the full customer population.

Develop and execute change management strategies, including SOPs, operational readiness materials, and adoption plans to support successful rollout across multiple teams and personas
Actively contribute to recruiting, mentoring, and developing talent across the team

A day in the life
In this role, you will work across technical, program, and recruitment teams, serving as the connective tissue between AUTA business needs and technical solution delivery. On a typical day, you may partner with technical product managers to translate non-technical business use-cases into technical requirements and clarify business needs across multiple user personas, drive intake and prioritization discussions across competing initiatives, review designs and workflows to ensure the needs of all customer segments are fully represented, analyze performance metrics to identify optimization opportunities, and coordinate launch readiness and change management planning.