Description

Amazon is seeking an FBA Program Manager to join our Mexico Reverse Logistics team. In this role, you will execute and coordinate the Reverse Logistics (ReLo) program for FBA Supply Chain, managing the removal of non-profitable inventory to optimize Fulfillment Center space and improve seller experience. You will work across multiple teams including Operations, Product, Tech, and FC Operations to deliver measurable improvements in removal speed, cost efficiency, and seller satisfaction.

Key job responsibilities
Execute the Reverse Logistics program for FBA Supply Chain in Mexico, managing end-to-end processes for inventory removals including seller returns, recovery channels, and disposal
Coordinate product launches from business case development through implementation, working with cross-functional stakeholders
Manage removal operations across multiple channels
Track and report on removal financials
Process Improvement & Documentation

Develop and implement Standard Operating Procedures (SOPs) for various removal scenarios
Identify process inefficiencies and implement solutions to reduce costs and improve delivery times
Conduct policy audits and ensure compliance with operational standards
Create scalable documentation and training materials for stakeholders
Stakeholder Management & Communication

Collaborate with cross-functional teams
Manage communications with sellers and account managers regarding removal policies and processes
Coordinate with functional areas to align on program objectives and execution
Present program updates and metrics to leadership through regular reporting mechanisms
Data Analysis & Metrics

Define and track operational metrics aligned to business goals (removal speed, cost per unit, seller satisfaction)
Analyze large datasets to identify trends, risks, and opportunities for improvement
Develop dashboards and reporting mechanisms for stakeholder visibility
Proactively identify capacity issues and risks to prevent escalations

A day in the life
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship& Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.