Description

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Amazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services. Amazon has a fast-paced environment where we “Work Hard, Have Fun and Make History.”

As a Senior Engagement Manager, you will collaborate with AWS consultants, partner, and client teams to create and execute a plan to achieve engagement goals that deliver customer outcomes. You will build knowledge of the customer environment to expedite stakeholder alignment, team cohesion to help deliver customer value. You will lead engagements, aligned to Amazon Leadership Principles and in accordance with the Engagement Manager Role Guidelines.

Key job responsibilities
You will own, with customers, the delivery of business outcomes through managing matrixed teams, across multi-streams, using an agile mindset and framework. You will work within a maxtrixed team to plan, organize and lead all phases of a project lifecycle to ensure successful delivery. This includes understanding and validating customer outcomes, establishing and managing our engagement delivery as detailed via our Engagement Excellence tenets, lifecycle delivery framework and mechanisms. You are able to deal with the unexpected.
You will also provide where required:
• Advice - Work as a strategic business partner to help customers achieve their business outcomes and help to drive innovation throughout the engagement lifecycle, looking ahead for possible issues, risks that need managing and with the hope of providing unexpected value.
• Training – coaching customers, partners and internal teams on our agile delivery framework and continue to develop and iterate on the current methodology.
• Partnering – Conduct partner enablement briefings and trainings to further scale adoption of the delivery framework.
• Collaborate - Work with field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services.
• Feedback - Work with AWS engineering, support and business teams to convey partner and customer feedback and lessons learned to .

As part of your role, you will need to travel to customers' site(s) and/or internal events when required.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.