Description

Are you passionate about innovative technologies such as artificial intelligence, generative AI, and ambient computing? The Amazon Alexa International in Toronto team is looking for a Senior Product Manager to lead the expansion of Alexa+ in Canada. This is your opportunity to work on products that are making history!

Key job responsibilities
• Define user needs and identify gaps, features enhancements and opportunities to grow the business
• Define creative, high-quality, simple product roadmaps based on team strategy and vision.
• Develop and maintain a deep understanding of the market landscape, customer needs, and competitive dynamics in Canada across English and French locales.
• Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each product and application.
• Translate strategic vision into actionable plans and lead cross-functional teams to execute on priority initiatives.
• Own the end-to-end customer experience for Alexa Canada across Echo, FireTV, and additional endpoints.
• Track launches through every step—from experience review and packaging approval, to beta testing, leadership presentations, and customer launch.
• Manage prioritization and trade-offs among customer experience, performance and operational support load.
• Continuous monitor customer experience performance, identify gaps and improvement areas and build improvement plan.
• Work closely with engineering teams and program management to deliver products to the market.
• Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals.


A day in the life
As a Senior Product Manager, you will have a wide set of responsibilities to ensure our customers are delighted, including launching new Alexa-powered devices and experiences and making Alexa continuously smarter. This role is equal parts business strategy, product definition, and program delivery. You will need to thrive and deliver results in a highly ambiguous, fast-paced, and dynamic business environment – operating at all levels of the organization. The ideal candidate will use a combination of analytical skills, cross-functional understanding, business judgment, technical expertise, and strategic thinking to define the programs that improve Alexa CA Customer Experience. You will work closely with many partners such as solution architects, engineering, marketing, content, business development, and legal to ensure customers have access to a world class Alexa experience in Canada.

About the team
The Alexa Canada team's mission is to deliver products and services that are delightful and locally relevant for Canadian customers. We operate within the broader Alexa International organization, scaling Alexa globally while advocating for the unique needs of customers in Canada. Our work spans product launches and feature expansion across both English and French, ensuring that every Canadian customer experiences Alexa as a trusted companion in their daily life.