Description

The AU Delivery Services Learning team seeks an exceptional Learning and Talent Development Manager who will set the standard for learning excellence across our operations. This role demands a strategic leader who can transform learning from a compliance function into a competitive advantage that directly drives operational performance, safety outcomes, and employee development at scale.

As the Learning Manager, you will drive the end-to-end field learning strategy for Delivery Services Operations, establishing best-in-class training standards that enable our teams to deliver world-class customer experiences. You will lead a team of learning leaders across the region, driving innovation in learning delivery while maintaining relentless focus on measurable business impact. This role requires someone who can operate at both strategic and tactical levels—designing regional learning frameworks while being willing to "roll up your sleeves" and deliver training on the floor when needed.

This is a field-based, regional leadership position requiring at least 20% monthly travel between Delivery Services sites. You must be comfortable working in a dynamic, high-volume environment where priorities shift rapidly and ambiguity is the norm.


Key job responsibilities
Operational Excellence & Data-Driven Decision Making
- Lead and develop a high-performing team of learning leaders across multiple locations, setting clear performance expectations and holding team members accountable to results
- Design and implement a comprehensive learning strategy for critical operational roles (Yard Marshals, TDR, Learning Ambassadors) that demonstrably improves safety, quality, and productivity metrics
- Partner with WW learning teams to identify, evaluate, and localise innovative learning solutions, demonstrating bias for action in piloting new approaches while maintaining high standards for effectiveness

Stakeholder Management & Influence
- Build deep partnerships with Operations leaders, earning their trust through consistent delivery and demonstrating how learning investments drive business outcomes
- Navigate competing priorities and escalations with composure, making sound judgment calls about resource allocation and timeline tradeoffs
- Communicate learning strategy and results to senior leadership, translating training metrics into business impact

Standards & Continuous Improvement
- Drive adherence to standard learning solutions while creating feedback loops that capture operational insights for program enhancement
- Own continuous improvement initiatives that raise the bar on learning delivery, instructor quality, and content effectiveness
- Establish quality assurance processes that ensure consistent, high-quality training experiences across all sites in the region

A day in the life
You'll start your day reviewing learning metrics and site performance data, identifying trends that require intervention. You'll conduct check-ins with your team and ensure they are supported by coaching as needed and celebrating wins. Mid-morning, you might facilitate a working session with Operations leaders to launch training for a new process rollout, then spend the afternoon partnering with cross functional teams. You'll analyse completion rates and performance data to assess program effectiveness, then end your day planning next week's site visits and preparing a business review on learning impact for senior leadership.

About the team
The Delivery Services Field Learning team is the engine that powers operational excellence across our Middle Mile and Last Mile networks. We're a team of passionate learning professionals who believe that investing in people is the highest-leverage activity we can do. We move fast, experiment boldly, and measure everything. We support each other, challenge each other, and celebrate the impact we have on thousands of employees who deliver for our customers every day.