DESCRIPTION

At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, serverless and more. The TAM works with customers as a trusted advisor and has a direct impact in how they gain the most value from AWS services and the cloud technology that supports their business goals.

As we continue to rapidly expand AWS’s Enterprise Support organization by averaging 30% - 40% revenue growth/ year, you’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications for global & regional impact.

The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us!

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.


Key job responsibilities
* Develop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with pre-launch planning
* Utilize technical skills to investigate difficult support cases and technical challenges
* Understand operational parameters and troubleshooting process for customer issues and escalations
* Advocate for customer needs to overcome adoption blockers and drive new feature development
* Improve customer capabilities by running workshops, operations and architecture reviews
* Ensure AWS environments remain operationally healthy whilst reducing costs and recommending efficiencies to mitigate risks in customer operations plans and product adoption
* Work with customers across all levels from developers through to C-Suite executives
* Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants and Sales Account Managers



A day in the life
See what the team say about their roles: https://emea-resources.awscloud.com/write-your-own-story/meet-nisha-technical-account-manager https://emea-resources.awscloud.com/write-your-own-story/meet-liga-sr-technical-account-managerhttps://emea-resources.awscloud.com/write-your-own-story/meet-balint-senior-technical-account-managerhttps://emea-resources.awscloud.com/write-your-own-story/meet-shlomo-senior-technical-account-manager

Additional resources: https://aws.amazon.com/premiumsupport/plans/enterprise/



About the team
As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications.

Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.