DESCRIPTION

At Amazon Robotics, we believe that the road to fundamentally changing how the world views and uses robotics begins with improving the experience of people. We succeed by empowering our operators and enhancing their capabilities so that they can go on to delight all of Amazon’s customers.

Our products automate high-effort and repetitive tasks and ship with intuitive and streamlined interfaces so that our operators can focus on making high-judgement decisions and responding to the unexpected. We are world-class systems builders who believe that being right means knowing when a problem requires invention and when we should adapt existing technology and relentlessly simplify it.

Our System Support Engineering (SSE) team is growing, and we are looking for talented engineers to join us here in Melbourne, Australia. We are searching for individuals who are obsessed with solving technical issues for customers, dive deep into complex technical problems, and thrive in managing ambiguous, fast-paced, high-impact situations.

Amazon Robotics SSE provides 24x7 mission-critical support to robotic fulfillment centers around the world. As a Support Engineer, you will join forces with an elite group of problem solvers to help maintain Amazon's world-wide network of robotic solutions.

What's on Offer?
- An extremely unique opportunity to become a robotic systems subject matter expert supporting one of the largest fulfillment operations in the world.
- Unrivaled career development and advancement opportunities, gaining access to Amazon's global network of training and development resources spanning across all Amazon business lines like AWS.
- A comprehensive benefits package including equity through RSUs, premium private health coverage, commuter benefits including subsidies on public transportation, and exclusive access to corporate discounts. austechjob

Key job responsibilities
- Perform complex diagnostics and resolution of critical robotic system issues through advanced data analysis and technical troubleshooting.
- Deliver timely and accurate solutions to customer requests and issues through effective ticket handling.
- Lead high-severity incident response, orchestrating cross-functional collaboration across technical teams and business lines to drive rapid resolution of critical robotic system issues
- Drive continuous improvement through the development of technical documentation, knowledge base articles, and SOPs; create and optimize automated workflows to enhance team efficiency and robotic system performance