DESCRIPTION

We're seeking an experienced Operations Lead to manage and optimize our dark store operations, focusing on efficient order fulfillment, inventory management, and team leadership to ensure exceptional customer service and operational excellence. Key Responsibilities includes: • Daily Operations Management Oversee end-to-end dark store operations including receiving, picking, packing, and dispatch Optimize store layout and picking routes to maximize efficiency Monitor and maintain inventory accuracy and stock levels Ensure order fulfillment meets SLA and quality standards • Partner Management Lead, train, and develop a team of store associates Drive performance metrics and productivity standards Implement best practices for employee safety and engagement • Performance & Analytics Track and analyze key metrics including order accuracy, fulfillment time, and inventory turns Identify bottlenecks and implement solutions to improve operational efficiency Generate daily/weekly performance reports Set and monitor KPIs for team performance • Quality Control Maintain product quality standards and storage conditions Ensure proper handling of perishables and temperature-sensitive items Implement and monitor food safety protocols Manage expiry tracking and rotation systems • Process Improvement Identify and implement process improvements Optimize picking and packing methodologies Reduce operational costs while maintaining service quality Collaborate with tech teams on system enhancements