DESCRIPTION

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, audiobooks, concert livestreams and artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture.

We are looking for a Sr. Product Manager (Tech) to join our Amazon Music team in Japan. You will work on the cutting edge of technology and help define and build new Amazon Music features that make it easier for our Japanese customers to fall in love with music. You will work in a cross-functional team, and closely collaborate with software and BI engineers, marketing managers, label and artist relation managers and other product managers at Amazon Music, to set the strategy for, define, design, and directly manage all aspects of the customer experience.

As a successful candidate, you will be customer obsessed, analytical, and able to work effectively in a matrix organization. You will have conversations about the desired CX in English and Japanese, and be a self-starter with a strong hands-on mentality, comfortable with ambiguity in a fast-paced and ever-changing environment.

Key job responsibilities
You will excel in the following areas:

- Customer Insights & Innovation: You live and breathe customer insights, and are curious to explore the differences in how customers consume music. You develop solutions that are grounded in a deep understanding of customer needs. You can derive insights from customer feedback, usage data, and external research, and provide input to our engineers.

- Product Delivery: You define and own your team’s short and long-term product roadmap, including business cases, user stories, customer experience, and rapid delivery in an agile environment.

- Business Growth: You manage the complete business of your product area including establishing key metrics, setting and meeting goals on customers, customer engagement and retention.

- Cross-Functional Partnership: You foster tight partnerships with key stakeholders across Amazon. This role in particular requires strong relationships with peers on several teams from social, editorial, label relations, marketing, product, and tech. You are able to clearly present findings to partner teams and organizational leadership, and facilitate decision making at all levels.

- Communication: You proactively communicate your teams' plans and accomplishments in both verbal and written narratives to ensure alignment with senior leadership.

- Business fluency in both English and Japanese are required.