DESCRIPTION

Are you passionate about building transformative technical products that solve complex data center operations challenges? Do you thrive at the intersection of infrastructure and technology, with the ability to translate technician needs into innovative solutions?

We're looking for an experienced Sr. Product Manager - Technical to join our AWS Boost team and lead the development of our unified data center operations service. In this role, you'll own the end-to-end product lifecycle for significant technical features that impact thousands of data center technicians and the global AWS infrastructure they maintain.
The ideal candidate combines deep technical knowledge of data center operations with strong business acumen. You should be comfortable diving deep into technical architectures while maintaining a clear focus on improving efficiency, safety, and reliability in our data centers. You'll need to effectively influence across organizations like Data Center Operations (DCO) and Data Center Systems (DCS), build consensus on complex technical decisions, and drive execution through multiple engineering teams.
This role offers the opportunity to:

* Drive strategy and execution for AWS Boost, the platform transforming how we manage data center lifecycle operations
* Work with new technologies that power the backbone of AWS infrastructure
* Make decisions that directly impact technician experience and operational efficiency
* Influence the direction of significant technical investments in data center automation
* Build and launch features used by thousands of technicians across our global data center footprint

If you're excited about solving complex technical challenges in data center operations, driving innovation in infrastructure management, and delivering exceptional experiences for our technicians, we want to hear from you.


Key job responsibilities
Product Strategy & Vision

* Define and own product strategy, vision, and roadmap for significant technical products/features
* Drive product discussions with executives and stakeholders regarding vision, goals, and tenets
* Contribute to operational planning and business reviews (OP1/QBR/MBR)
* Make data-driven decisions to influence technical priorities and business strategy

Technical Leadership

* Partner with engineering teams to evaluate technical feasibility and architectural decisions
* Assess impact of emerging technologies on product features and use cases
* Identify and address technical limitations that affect product scale, performance, or innovation
* Collaborate with senior/principal engineers on complex technical decisions

Customer Focus & Execution

* Work backwards from customer needs to define clear product requirements
* Lead market research and usability studies to validate product decisions
* Drive constructive dialogue between business stakeholders and engineering teams
* Make smart trade-offs between time, effort, and features
* Establish and track meaningful metrics to measure product success

Process & Communication

* Create clear product documentation including PRFAQs, specifications, and strategic narratives
* Develop product materials and training content for sales and technical teams
* Establish/simplify processes to ensure product meets customer needs
* Create mechanisms for measuring and reporting product performance

Technical Requirements

* Deep understanding of software architecture and system design principles
* Ability to evaluate technical proposals for strengths/weaknesses in areas like scalability, performance, and security
* Experience working directly with engineering teams on technical trade-offs
* Understanding of emerging technologies and their potential impact

Leadership Competencies

* Proven ability to influence and build consensus across teams
* Excellence in stakeholder management and communication
* Strong analytical and problem-solving abilities
* Track record of mentoring others and participating in hiring
* Demonstrated ownership of end-to-end product lifecycle




A day in the life
Your morning kicks off with a rush of excitement as you check the AWS Boost dashboard and discover your team's latest workflow update has slashed completion times by 3 minutes across thousands of daily operations—a win worth celebrating with your engineering team during stand-up. The day accelerates as you bounce between virtual feedback sessions with technicians testing your latest feature, whiteboarding integration solutions with the Workforce Management team, and diving into a technical architecture discussion where your distributed systems knowledge helps solve a thorny integration challenge that's been stumping even your principal engineers.
By afternoon, you're analyzing usage data that reveals surprising mobile adoption patterns in newer facilities—an insight that immediately reshapes your roadmap priorities—before confidently presenting to senior leadership how your work planning feature will reduce unsellable time by 8% across the global AWS infrastructure. Just as you're wrapping up plans for tomorrow's data center site visit (where you'll get to don safety gear and observe your Parts Removal workflow in action), a Slack message pops up from a technician in Singapore thanking your team for making their work "actually enjoyable for once"—the perfect end to a day where your decisions directly impact how thousands of people maintain the digital infrastructure powering much of the world's internet.


About the team
“Building Resilient Infra for DC Growth and Efficiency” encapsulates our team’s expanded focus on not just software and automation, but on the impact of the diverse set of products, programs, and services our teams own to further DCC’s mission of building and operating the world’s safest, most secure, highly available (and sustainable) cloud infrastructure. Much like a bridge allows people to move efficiently over barriers that would otherwise stop or slow them, our ultimate vision is to connect the hundreds of different aspects that make up data center operations in all DC’s globally.