DESCRIPTION

Amazon Mexico is seeking an innovative and results-driven Program Manager to lead our efforts in enhancing seller experience and implementing next-generation seller management tools. This role is crucial in driving seller success and developing solutions that support business growth. The ideal candidate will have a strong background in project management, a data-driven approach, and excellent cross-functional collaboration skills.

The successful candidate will play a pivotal role in enhancing the Amazon Marketplace experience for sellers in Mexico, driving innovations that support business growth and improve operational efficiency.

Key job responsibilities
Seller Experience Enhancement:
- Lead initiatives to improve seller support operations and optimize service delivery
- Develop and implement programs to increase seller satisfaction and operational efficiency
- Drive automation and process improvement projects to enhance the seller support experience
- Analyze seller feedback and satisfaction metrics to identify opportunities for improvement

Platform Development and Implementation:
- Lead the implementation of new seller management tools and solutions
- Prioritize feature releases based on business impact and market needs
- Collaborate with global teams to ensure successful platform adoption
- Drive continuous improvement of seller-facing tools and processes

Project Management:
- Develop and maintain project plans, timelines, and resource allocations for multiple initiatives
- Identify and mitigate risks, resolve issues, and remove obstacles to project success
- Provide regular updates to leadership on project status, KPIs, and business impact
- Drive data-driven decision making across multiple workstreams

Cross-functional Collaboration:
- Work closely with technology teams, business partners, and global stakeholders
- Facilitate communication between different teams to ensure seamless integration of new features
- Build strong partnerships across organizations to drive program success

Data Analysis and Reporting:
- Leverage data to make informed decisions and present insights to stakeholders
- Create and maintain dashboards to track key performance metrics
- Develop and monitor success metrics for various initiatives